IMPORTANT LOGISTICS UPDATE:
Changes to Minimum-Order Quantity (MOQ)
You had me at “logistics”. OK, not particularly glamorous, but this is an essential aspect of the wine industry that we all have to consider when looking to (literally and metaphorically) fill the cup with delicious wines grown by great families! Managing logistics costs is of prime importance as we seek to guarantee tip-top customer service in this topsy-turvy economy.
Over the last 6–12 months, in collaboration with our logistics partners, we’ve dug deep into the details. As a result, we’re making a couple of small tweaks to ensure long-term operational sustainability is front and centre. Most of our industry friends have had similar arrangements in place for some time, and we’ve worked super hard to find the right balance to ensure CellarHand’s offering and service remain as competitive, fair and exciting as they’ve been since our inception in 1999!
Thus, from 1st September, here’s what you need to know:
| FREE DELIVERY | 2 dozen or $350 invoice value to qualify for free delivery. |
| A $15 delivery fee applies if the minimum order requirement is not met. | |
| SPLIT CASE FEE | $1 per bottle, with a minimum charge of $12. $64.50 LUC bottles and over are exempt. |
| No discounts apply to split cases. |
The flexibility of the invoice value means that if you just want a couple of top-end bottles, you can still grab them with ease. Alternatively, the volume trigger allows you to top up with ‘pouring wines’ while we streamline invoicing and delivery, reducing the need for multiple drops by drivers. Greater efficiencies right down the line will be welcome.
Not the most exciting part of wine, we know—but an important one! These small measures help us keep things fair, consistent and sustainable while continuing to offer the flexibility, range and tip-top service we’re proud of. As always, a huge thanks for your understanding and support—it really does mean a lot to the whole team!
Best,
Team CellarHand
