IMPORTANT LOGISTICS UPDATE:
Changes to Minimum-Order Quantity (MOQ)
You had me at “logistics”… OK, not particularly glamorous, but this is an essential aspect of the wine industry that we all have to consider when looking to (literally and metaphorically) fill the cup with delicious wines grown by great families! Managing logistics costs is of prime importance as we seek to guarantee tip-top customer service in the topsy-turvy economy.
Over the last 6-12 months, in collaboration with our logistics partners, we’ve dug deep into the details. As a result, we’re making a couple of small tweaks to ensure long-term operational sustainability is front and centre. Most of our industry friends have had similar arrangements in place for some time, and we’ve worked super hard to find the right mechanism to ensure CellarHand’s offering and service remain as competitive, fair and exciting as they’ve been since our inception in 1999!
Thus, from 1st September, we’ll have slightly updated minimum-order quantities (MOQs) to trigger free delivery:
- 2 dozen or $350 invoice value ($15 fee if either MOQ is not met).
We hope the flexibility with the invoice value means that if you just want a couple of top-end bottles, you’ll still be able to grab them with ease. Alternatively, the volume trigger allows you to top up with ‘pouring wines’ while we streamline invoicing and delivery, reducing the need for multiple drops by drivers. Greater efficiencies right down the line will be welcome.
As always, we’re here to work together to minimise disruptions, so a huge thanks in advance to everyone for your understanding and support—it really means a lot to the whole team!
Best,
Team CellarHand
